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Business Administration

Become a business administrator with a FREE course at ELATT

Ofsted Outstanding and Quality Mark Logos

Course Overview

The course will teach you how to work and communicate effectively in a business environment and learn the language of business. You will gain practical knowledge and skills and a qualification that will help you move into a career as a Secretary, Receptionist, Administrator, Personal Assistant, Office Supervisor, Team Leader or Manager.

You will become familiar with the software used widely in business and day to day in these roles.

This course will equip you with skills to work in an office supported by expert advice from experienced teachers. We also support you with employability, including opportunities to speak to industry professionals and access mentoring, volunteering and work experience.

We’re here for you as the UK emerges from the coronavirus pandemic: our Sixth Form classes are now all face-to-face, and we’re offering a mix of online and in-class options for our adult courses. You’ll receive the same personalised support whichever way you study at ELATT.

Read more about online learning at ELATT

Career Potential

As an administrative assistant, you can earn up to £30,000 with experience.

Apply now to gain new skills, qualifications and take the first step to your new career.
Apply Now

Levels and Progression

Level 1
Award

Level 1
Certificate

Level 2
Certificate

Level 2
Diploma

8 - 12 Weeks

Duration

6 - 9 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Using office equipment: The aim of this unit is for the learners to develop the knowledge and skills to use office equipment in a business environment.
  • Welcome Visitors: develop the learner’s knowledge, skills and understanding of administrative tasks associated with welcoming visitors.
  • Handling Mail: By the end of this unit you will know why It is important for a business to handle mail efficiently and securely and you will be ebale to deal with incoming and outgoing mail.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Award in Business and Administration Level 1
6 - 12 Weeks

Duration

6 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Working in business and administration: The aim of this unit is to gives the learners an overview of what working in business administration can be like. In particular understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.
  • Creating business documents: The aim of this unit is to aid learners to develop the skills to identify and produce a variety of business documents.
  • Making and receiving calls: This unit aims to develop the learner’s knowledge, skills and understanding of administrative tasks associated with making and receiving telephone calls.
  • Developing self: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
  • Working as part of a group: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
  • Working towards goals: To help the learner to understand how to identify and work towards goals appropriately working towards goals. Learner to prepare an action plan and review progress towards achieving goal.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Certificate in Business and Administration Level 1
6 - 12 Weeks

Duration

6 - 12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Manage own performance in a business environment: learn to manage and be accountable for your own work, showing commitment, high standards and taking part in appraisals and action planning
  • Improve own performance in a business environment: identify ways to improve performance at work by encouraging feedback from others and setting your own learning goals
  • Work in a business environment: learn how to behave in a business environment and contribute to work tasks to support diversity, security and confidentiality and efficiency
  • Communicate in a business environment: communicate clearly and accurately in writing and speech, making sure you meet the needs of your audience
  • Solve business problems: recognise problems in the way work is carried out, and work with others to agree and implement a solution
  • Use office equipment: use a variety of office equipment following manufacturer and organisational guidelines, keeping equipment clean, reducing waste and dealing with errors
  • Word processing software: gain confidence using Microsoft Word for a variety of business documentation

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Certificate in Business and Administration Level 2
20 Weeks

Duration

12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

Online

Environment

Content

  • Health and safety in a business environment: Learners will understand health and safety responsibilities in a business environment.
  • Understand working in a customer service environment: Upon completion of this unit, learners will have developed knowledge of the importance of customer service and an awareness of the factors affecting customer service. Learners will also know how to work in a customer service role and will know how to refer customer queries and problems to others
  • Produce business documents: Upon completion of this unit, learners will be able to prepare and distribute business documents.
  • Store and retrieve information: Upon completion of this unit, learners will be able to gather, store and retrieve information using effective systems and procedures.
  • Produce minute of meetings: Learners will be able to take notes of meetings and then produce minutes of meetings. Learners will understand the purpose and legal requirements of formal minutes.
  • Communication in a business environment: learners will be able to produce written business communications and will be able to communicate verbally in business environments.
  • Principles of providing administrative services: learners will have developed an understanding of the organisation and administration of meetings, the organisation of travel and accommodation, and the management of diary systems. Learners will also understand how to use office equipment and will understand the use of mail services in a business context.
  • Principles of business document production and information management: learners will understand how to prepare and distribute business documents and will also understand how information is managed in business organisations.
  • Understand employer organisations: learners will have developed an understanding of organisational structures and the organisational environment in the private, public and voluntary sector.
  • Manage personal performance and development: Learners will be able to manage personal performance.
  • Develop working relationships with colleagues: Learners will be able to maintain effective working relationships with colleagues and work collaboratively to resolve problems, outline the benefits of effective team working, learn how to provide constructive feedback and explain conflict management techniques.
  • Presentation software: to produce effective presentations, which include a combination of media (eg images, animation and sound) for education, entertainment or information sharing.
  • Develop a presentation: Learners will understand the principles underpinning the delivery of presentations and prepare a presentation.
  • Deliver a presentation: Learners to deliver a presentation, respond to question in a way that meets the audience's needs and evaluate the effectiveness of a presentation.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Diploma in Business and Administration Level 2
8 - 12 Weeks

Duration

6 - 9 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Using office equipment: The aim of this unit is for the learners to develop the knowledge and skills to use office equipment in a business environment.
  • Welcome Visitors: develop the learner’s knowledge, skills and understanding of administrative tasks associated with welcoming visitors.
  • Handling Mail: By the end of this unit you will know why It is important for a business to handle mail efficiently and securely and you will be ebale to deal with incoming and outgoing mail.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Award in Business and Administration Level 1
6 - 12 Weeks

Duration

6 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Working in business and administration: The aim of this unit is to gives the learners an overview of what working in business administration can be like. In particular understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.
  • Creating business documents: The aim of this unit is to aid learners to develop the skills to identify and produce a variety of business documents.
  • Making and receiving calls: This unit aims to develop the learner’s knowledge, skills and understanding of administrative tasks associated with making and receiving telephone calls.
  • Developing self: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
  • Working as part of a group: To introduce the learner to ways in which they can reflect on their own personal development and how their personal skills, abilities and behaviours can be improved.
  • Working towards goals: To help the learner to understand how to identify and work towards goals appropriately working towards goals. Learner to prepare an action plan and review progress towards achieving goal.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Certificate in Business and Administration Level 1
6 - 12 Weeks

Duration

6 - 12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

Content

  • Manage own performance in a business environment: learn to manage and be accountable for your own work, showing commitment, high standards and taking part in appraisals and action planning
  • Improve own performance in a business environment: identify ways to improve performance at work by encouraging feedback from others and setting your own learning goals
  • Work in a business environment: learn how to behave in a business environment and contribute to work tasks to support diversity, security and confidentiality and efficiency
  • Communicate in a business environment: communicate clearly and accurately in writing and speech, making sure you meet the needs of your audience
  • Solve business problems: recognise problems in the way work is carried out, and work with others to agree and implement a solution
  • Use office equipment: use a variety of office equipment following manufacturer and organisational guidelines, keeping equipment clean, reducing waste and dealing with errors
  • Word processing software: gain confidence using Microsoft Word for a variety of business documentation

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Certificate in Business and Administration Level 2
20 Weeks

Duration

12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

Online

Environment

Content

  • Health and safety in a business environment: Learners will understand health and safety responsibilities in a business environment.
  • Understand working in a customer service environment: Upon completion of this unit, learners will have developed knowledge of the importance of customer service and an awareness of the factors affecting customer service. Learners will also know how to work in a customer service role and will know how to refer customer queries and problems to others
  • Produce business documents: Upon completion of this unit, learners will be able to prepare and distribute business documents.
  • Store and retrieve information: Upon completion of this unit, learners will be able to gather, store and retrieve information using effective systems and procedures.
  • Produce minute of meetings: Learners will be able to take notes of meetings and then produce minutes of meetings. Learners will understand the purpose and legal requirements of formal minutes.
  • Communication in a business environment: learners will be able to produce written business communications and will be able to communicate verbally in business environments.
  • Principles of providing administrative services: learners will have developed an understanding of the organisation and administration of meetings, the organisation of travel and accommodation, and the management of diary systems. Learners will also understand how to use office equipment and will understand the use of mail services in a business context.
  • Principles of business document production and information management: learners will understand how to prepare and distribute business documents and will also understand how information is managed in business organisations.
  • Understand employer organisations: learners will have developed an understanding of organisational structures and the organisational environment in the private, public and voluntary sector.
  • Manage personal performance and development: Learners will be able to manage personal performance.
  • Develop working relationships with colleagues: Learners will be able to maintain effective working relationships with colleagues and work collaboratively to resolve problems, outline the benefits of effective team working, learn how to provide constructive feedback and explain conflict management techniques.
  • Presentation software: to produce effective presentations, which include a combination of media (eg images, animation and sound) for education, entertainment or information sharing.
  • Develop a presentation: Learners will understand the principles underpinning the delivery of presentations and prepare a presentation.
  • Deliver a presentation: Learners to deliver a presentation, respond to question in a way that meets the audience's needs and evaluate the effectiveness of a presentation.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Diploma in Business and Administration Level 2
20 Weeks

Duration

12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

Online

Environment

Content

  • Produce business documents: Upon completion of this unit, learners will be able to prepare and distribute business documents.
  • Store and retrieve information: Upon completion of this unit, learners will be able to gather, store and retrieve information using effective systems and procedures.
  • Produce minute of meetings: Learners will be able to take notes of meetings and then produce minutes of meetings. Learners will understand the purpose and legal requirements of formal minutes.
  • Communicate in a business environment: This unit aims to develop the knowledge and skills required to communicate in a business environment. Upon completion of this unit, learners will be able to communicate in business both in writing and verbally.
  • Develop a presentation: This unit aims to develop the knowledge and skills required to develop a presentation. Upon completion of this unit, learners will understand best practice in developing presentations and will be able to develop a structured presentation.
  • Deliver a presentation: Learners to deliver a presentation, respond to question in a way that meets the audience's needs and evaluate the effectiveness of a presentation.
  • Create bespoke business documents: This unit aims to develop the knowledge and skills required to create bespoke business documents. Upon completion of this unit, learners will understand how to create bespoke business documents and will be able to apply this knowledge when designing and creating bespoke business documents.
  • Manage personal and professional development: Upon completion of this unit, learners will be able to identify personal and professional development requirements and fulfil a personal and professional development plan. Learners will also be able to maintain a personal and professional development plan ensuring its relevance.
  • Word processing software: On completion of this unit a candidate should be able to select and use a range of advanced word processing software tools and techniques to produce complex and non-routine documents.
  • Principles of business communication and information: Upon completion of this unit, learners will have developed an understanding of a variety of business principles, including negotiation in a business environment, the development and delivery of presentations, the creation of bespoke business documents, and the use of information systems.
  • Principles of business administration: Upon completion of this unit, learners will have developed an understanding of a variety of administration principles, including the management of an office facility, health and safety in a business environment, and the supervision of an administration team. Learners will also present knowledge of minute taking, chairing, leading and managing meetings, and event organisation.
  • Principles of business: Upon completion of this unit, learners will develop an understanding of a variety of business principles, including business markets, business innovation and growth, and sales and marketing. Learners will also present knowledge of financial management and business budgeting.
  • Understand the customer service environment: Upon completion of this unit, learners will have developed an understanding of the structure of customer service and the key concepts and practices that underpin customer service delivery. Learners will be aware of the relationship between customer service and a brand and will understand the implications of legislation on customer service delivery.

Requirements, Qualifications and Progression

  • Entry Requirements
  • English: Level 1 (Functional Skills, GCSE, ESOL or equivalent)
  • IT: Basic Skills
  • Please bring your prior qualification certificates with you to your first Assessment meeting.
  • If you don't have your certificates, we'll ask you to complete a short English and IT assessment so that we can make sure you're ready for this course. Find out more about the application process here.
  • Awarding Body
  • City & Guilds
  • Qualifications
  • NVQ Diploma in Business and Administration Level 2

Frequently asked questions (FAQs)

All our courses have one or more mandatory units and a choice of additional units.

Course content is tailored for you (and your employer) and the list of units outlined on this page are a guide only. Units covered will also depend on your prior learning and credit requirement. If there is something specific that you are interested in learning, please discuss this with your tutor during induction.

During your appointment assessment, we will help you work out which course will be the most suitable for you based on your results, previous experiences and interests.

There are other courses available to help you build up the skills and qualifications you need to be eligible for our courses. Please get in touch to discuss this further!

Yes, we are a recognised GCSE testing centre. If you don’t already have GCSE English and maths we’ll assess you to find out how we can help.

During your appointment assessment, we will help you work out which course will be the most suitable for you based on your results, previous experiences and interests.

These are all the study days and times. Your course will take place on some of these times. Most courses run for between six and fifteen hours per week. You’ll find out more information after you apply.

Mornings

Monday9.30 – 16.30

Tuesday9.30 – 16.30

Wednesday9.30 – 16.30

Thursday9.30 – 16.30

Friday9.30 – 16.30

SaturdayClosed

SundayClosed

Evenings

MondayClosed

Tuesday18.00 – 21.00

WednesdayClosed

Thursday18.00 – 21.00

FridayClosed

SaturdayClosed

SundayClosed

Our programmes for young people aged 16 – 19 are all in-person. For adults aged 19+ we offer both online and in-person classes. Apply today and find out more!

Our courses start throughout the year – it’s never too late to apply, but we encourage you to apply soon because places go quickly!

Yes! All ELATT students study for FREE. We are able to do this because as a charity we work hard to fundraise for grants and financial support from central government, local government, trusts, foundations and private companies. You can see a full list of our generous supporters here.

Meet Salma

Occupation: Office Administrator

This course has helped me a lot. Before I used to be worried about applying for work as I thought I would get rejected. Now I have much more confidence. I made new friends and I am able to communicate with others with greater confidence. I am now working in a job that I enjoy very much.
Apply Now
Connect with Salma
Salma
Community Fund
ESFA
Mayor of London

You are more than welcome to give us a call at 0800-0420-184 or email hello@elatt.org.uk to ask questions and find out more. We are available from 9am-5pm on weekdays.

Apply now

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© ELATT 2024 | East London Advanced Technology Training (ELATT) is a registered charity in England and Wales 299186, registered company 01812908