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Business Administration Courses – Level 1 & Level 2 Award, Certificate, Diploma (Beginner to Intermediate)

Gain essential office, digital, and customer service skills with ELATT’s free Business Administration courses — ideal for beginners and career starters.

Overview

Kickstart your career in business support with our free Business Administration courses, designed to take you from beginner to intermediate level.

Whether you’re just starting out, returning to education, or changing careers, our flexible courses help you gain practical skills and real-world experience for today’s office environments.

The Level 1 Award, Level 1 Certificate, Level 2 Certificate, and Level 2 Diploma in Business Administration are ideal for learners at different starting points. With personalised support, interactive learning, and expert tutors, you’ll build essential admin, communication, IT, and customer service skills that prepare you for employment or further study.

These short, flexible courses are ideal for learners across London who want to build practical business and IT skills while balancing work or other commitments. Upon completion, students receive a recognised qualification that enhances employability and opens doors to future opportunities.

If you don’t have prior experience, don’t worry!
We offer preparatory courses and support to help you build the foundational skills needed for Level 3.

Course Details

Levels 1 and 2

Beginner and Intermediate

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Level 3

Advanced

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8 - 12 Weeks

Duration

6 - 9 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

What you'll learn

  • Build essential foundations for working in an office environment:
  • Understanding the role of business administration
  • Introduction to workplace communication
  • Handling business documents and records
  • Time management and organisational skills
  • Basic customer service and professional conduct
  • Hands-on exercises with real business documents
  • Role-playing for professional communication
  • Simulated office tasks like filing, scheduling, and handling enquiries
  • Group projects to enhance teamwork and problem-solving

Entry Requirements

  • This course is designed for beginners and does not require any prior qualifications. A basic understanding of English and maths is beneficial but not mandatory, as support is available.
6 - 12 Weeks

Duration

6 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

What you'll learn

  • Develop practical admin and customer service skills through hands-on learning:
  • Business admin principles and workplace procedures
  • Producing and managing business documents
  • Effective communication in a business environment
  • Using office equipment and software (e.g. Microsoft Word, Excel, Teams, Outlook)
  • CRM tools and digital document management
  • Time management and organisational skills
  • Introduction to basic finance tasks (e.g. invoicing, petty cash)
  • Customer service and workplace policies (e.g. health & safety, professional conduct)
  • Hands-on exercises with business documents (e.g. spreadsheets, and office software)
  • Simulated office tasks such as filing, scheduling, and processing information
  • Role-playing activities for professional communication and customer service
  • Group projects and problem-solving activities to enhance teamwork and decision-making skills

Entry Requirements

  • This course is designed for beginners and does not require any prior qualifications. A basic understanding of English and maths is beneficial but not mandatory, as support is available.
6 - 12 Weeks

Duration

6 - 12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

6.00pm - 9.00pm

Evening study

Online

Environment

What you'll learn

  • Gain advanced administrative and digital office skills:
  • Understanding business functions and organisational roles
  • Producing and managing business documents professionally
  • Customer service and enquiry handling
  • Business communication (written, verbal, digital)
  • Advanced administrative processes and procedures
  • Data management, confidentiality, and compliance (GDPR)
  • Role plays and group tasks to build teamwork and decision-making skills
  • Real-world office simulations (e.g., processing invoices, scheduling meetings, organising records)
  • Case studies and business problem-solving tasks

Entry Requirements

  • No formal qualifications are required. Learners should have basic literacy, numeracy, and IT skills. Prior experience in administration, customer service, or office work is beneficial but not essential. A strong motivation to develop practical workplace skills is important for success on the course.
20 Weeks

Duration

12 Hours

Hours per week

9.30am - 4.30pm

Daytime study

Online

Environment

What you'll learn

  • Prepare for real admin roles with job-ready, project-based learning:
  • Business organisations and structures
  • Managing records, documents, and data security
  • Customer service and business communication (emails, reports, verbal)
  • Financial tasks: invoicing, petty cash, managing schedules
  • Organising meetings, diary management, and scheduling tasks
  • Hands-on training with business documents and office software: databases, email systems, Microsoft Office
  • Health & Safety, GDPR, and workplace professionalism
  • Real-world simulations and workplace scenario projects, including responding to customer inquiries and managing records
  • Case studies and problem-solving activities for real-world business challenges
  • Role-playing exercises to develop confidence in customer service and professional communication
  • Upon completion, learners will be confident in using IT systems, managing office operations, and handling business communication effectively.

Entry Requirements

  • No formal qualifications are required. Learners should have basic literacy, numeracy, and IT skills. Prior experience in administration, customer service, or office work is beneficial but not essential. A strong motivation to develop practical workplace skills is important for success on the course.

Not sure which level is right for you?

Speak to an advisor to find your best starting point.

How You'll Learn

Our courses are interactive and career-focused, using:

Real-world case studies and simulated office environments

Real business documents and software

Tutor-led workshops and peer learning

Hands-on IT, customer service, and communication tasks

Flexible scheduling for learners with other commitments

Tailored learning support for students of all backgrounds, ensuring a smooth transition into employment or further education

Prepare for today’s digital-first workplaces

Gain future-ready business and IT skills

Our close links with employers also offers networking opportunities, guest speakers, and potential work placements to help learners apply their knowledge effectively.

Beginners ready to start a business admin career

School leavers and adult learners with no prior experience

Job seekers aiming to find opportunities in the office/admin sector

Career changers looking for practical, job-ready skills

Anyone returning to education or wanting to improve admin and IT skills

Individuals looking for entry-to-mid-level administrative roles

Those who need strong business communication and IT skills for office environments

Gain a recognised qualification

valued by employers

Hands-on learning

with real projects and practical skills

Free, career-focused training

delivered by expert tutors

Holistic support

including wellbeing services, mentoring, and job guidance

Progression and Career Opportunities

Depending on your starting level, you’ll be prepared for:

  • Entry-level office roles such as Receptionist, Office Assistant, or Data Entry Clerk
  • Mid-level admin roles like Administrative Assistant, Office Administrator, Customer Service Representative or Data Entry Administrator
  • Progression to our Level 3 Business Administration Diploma
  • Apprenticeships in business, customer service, or office support
  • Specialist routes in HR, finance, or IT admin

Our qualifications are employer-recognised and designed to help you build real career pathways.

People web designing

Take the first step toward your admin career.

Apply now for a free Business Administration course or speak to an advisor to find the right starting level for you.

Hear From Our Students

Meet Salma

Occupation: Office Administrator

This course has helped me a lot. Before I used to be worried about applying for work as I thought I would get rejected. Now I have much more confidence. I made new friends and I am able to communicate with others with greater confidence. I am now working in a job that I enjoy very much.

Salma

Return to All Courses

Business Administration - Level 3 Certificate and Diploma

IT for the Office - Level 2 Award

Have questions about our courses, qualifications, or support?

Ready to take the next step?

Apply now and start building your future with ELATT’s Level 1 or Level 2 Business Administration course