Level Two

Customer Service


35 Weeks


9.30 - 4.30


1 Days

Days per week





Course Content

  • Deliver customer service
  • Understand customer
  • Principles of customer service
  • Understand employer organisation
  • Manage personal performance and development
  • Communicate verbally with customers
  • Communicate with customers in writing
  • Deal with incoming telephone calls from customers
  • Make telephone calls to customers
  • Process information about customers
  • Resolve customer service problems
  • Use social media to deliver customer service
  • Health and safety procedures in the workplace
  • Provide reception services
  • Employee rights and responsibilities

All our courses have one mandatory unit and a choice of additional units. Course content is tailored for you (and your employer) and the list of units outlined here are a guide only. Units covered will also depend on your prior learning and credit requirement. If there is something specific that you are interested in learning, please discuss this with your tutor during induction.

Other Details

  • Entry Requirements
    • Level 1¬†Customer Service or equivalent
    • Level 1 Literacy / English
  • Qualifications

    Level 2 Diploma in Customer Service

  • Progression upon Completion


  • Achievable Soft Skills
    • Communication (Professional)
    • Working with others
    • Problem solving
    • Organisation and planning
    • Negotiating Skills
    • Time Management
  • Useful Links

Call 0800-0420-184

We can't wait to hear from you!