Level One

Customer Service


10 Weeks


9.30 - 4.30


1.5 Days

Days per week





Course Content

  • Supporting the customer service environment
  • Delivery of effective customer service

All our courses have one mandatory unit and a choice of additional units. Course content is tailored for you (and your employer) and the list of units outlined here are a guide only. Units covered will also depend on your prior learning and credit requirement. If there is something specific that you are interested in learning, please discuss this with your tutor during induction.

Other Details

  • Entry Requirements
    • Level 1 Literacy / English
    • Basic computing knowledge
  • Qualifications

    City and Guilds Level 2 Certificate in Customer Service

  • Progression upon Completion

    Customer Service Level 2 Diploma

  • Achievable Soft Skills
    • Communication (Professional)
    • Working with others
    • Problem solving
    • Organisation and planning
    • Negotiating Skills
  • Useful Links

Call 0800-0420-184

We can't wait to hear from you!